Serlin International Limousine
What began with one limousine in 1986 has grown into one of the largest, most successful executive transportation companies in Connecticut and the tri-state area.
Serlin International Limousine has been providing the finest and most reliable executive transportation service in the limousine industry for more than 27 years. Operating 24 hours a day, 7 days a week from our 12,000sf operations center with live customer service agents dispatching almost 100 company-owned and maintained vehicles, including Town Cars, imported luxury sedans, stretch limousines, SUV’s, luxury vans and coaches. We provide white glove service in more than 450 cities around the country and the globe through our worldwide network.
Stability, Integrity & Consistency
Serlin International Limousine is proud to be an industry leader in setting the highest expectations for quality service and sound business practices. Since its founding in 1986, Serlin International Limousine has relied on employee dedication and management stability to create a rich heritage that we continue to build upon. Because of our outstanding team and proven operational performance protocols, you can count on reliable and consistent service every time you travel with us. Customer service, dependability and your comfort are our highest priorities.
Our commitment to exceptional customer service is what drives our success. Dedication to providing a flawless experience every ride sets us apart and keeps our clients coming back, year after year.
Support Staff
We have trained and developed an exceptional support staff that is committed to your complete satisfaction 24 hours a day, every day. We provide impeccable customer service with quick response, accuracy and attention to detail, always with a friendly “can-do” attitude. You will be treated with care, respect and appreciation from everyone in reservations, dispatch, accounting, sales and administration. Our team understands the important part we play in making sure your business travel, meetings and special events are satisfying and successful. You will be in good hands with our experienced industry professionals.
Chauffeur Staff
Serlin International Limousine’s chauffeurs are among the best trained and most experienced professionals in the industry. We successfully attract and retain the finest career chauffeurs by offering a friendly and stable workplace, exceptional earnings potential and generous health, vacation and retirement benefits. Our courteous and knowledgeable chauffeurs take pride in their work and well groomed appearance, and are attired in our monogrammed black suit, white dress shirt, red Serlin tie and chauffeurs cap. All chauffeurs are carefully screened and highly trained in safety, driving technique, communications and business etiquette.
Technology
Serlin International Limousine is committed to continuously implementing innovative technology to address the ever changing needs of our clients. Reservations, automated dispatching and billing are integrated in a secure state-of-the-art system with individual and company travel history and detailed passenger profiles readily available. Features include real-time FAA flight tracking, online credit card authorization and settlements, address mapping and validation and an e-mail/fax server for automatic confirmations, ride receipts, invoices and comprehensive reporting. Our Serlin mobile app provides the same access on your Smartphone or tablet.
Communications
At Serlin International Limousine we utilize next generation in-car LimoPad™, cellular and AT&T "Push to Talk" technologies to provide fast two-way communications between the office and the vehicle, tracking chauffeur and ride status with integrated GPS monitoring. The LimoPad™ technology provides real-time traffic, directions and flight information to our chauffeurs. This technology also can also instantaneously generate ride receipts on site. Our triple redundancy and GPS location identification insures that we will always get your vehicle to you promptly.
We provide white glove service in more than 450 cities around the country and the globe through our worldwide network.
GDS & Online Booking
Our system integrates seamlessly with all major GDS (Global Distribution System) booking tools including Sabre, Galileo, Apollo, Worldspan, Concur and others that my be selected by your travel departments and agencies. Corporate administrators and individuals can also book for themselves and others through our online portal making your reservations "phoneless" and "paperless" and offering you more convenience, efficiency and accuracy. You can book, change and cancel reservations, receive confirmations by e-mail, and retrieve receipts and detailed travel reports.
Environmental Responsibility
Serlin International Limousine is committed to environmental policies (PDF download) to continuously reduce our carbon footprint. Our staff ASA technicians proactively service our fleet to maintain optimum fuel economy and minimize emissions. We utilize comprehensive fuel consumption reporting to measure effectiveness. We continue to add hybrid, flex-fuel, and fuel efficient vehicles to our fleet. Fluids are captured and recycled and DEP regulations are closely followed at our 12,000sf operations center. We recycle and reduce paper use in administration and utilize electronic confirmations, receipts, reports and trip tickets.